UniPulse

Terms of Service

Effective date: 13 August 2026 Last updated: 7 October 2026

These Terms of Service ("Terms") form a legally binding agreement between you ("you" or "User") and UniPulse, a general partnership (vennootschap onder firma) registered in the Netherlands with the Chamber of Commerce under number 42133276, with its registered office at Bosboom-Toussaintplein 261, 2624 DR Delft ("UniPulse," "we," "us," or "our"), governing your access to and use of the UniPulse mobile application, website, and related services (collectively, the "Service").

By creating an account, or by otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

1. What UniPulse Is

UniPulse is a platform that lets students and student organizations discover, register for, host, and manage student events — whether they take place on campus or at any other location, such as a bar, café, club, or venue in the surrounding city. Depending on how you use it, the Service allows you to:

date, and your interests;

optional ticket add-ons and options), and receive a QR code for entry check-in;

instead of scanning tickets. This is offered for free events only, works from your own ticket while you are at the event, and requires your device to confirm you are at the address the Organizer gave;

role — help manage that community and its events;

registrations, attendee check-in, live event updates, questions, polls, and post-event statistics;

virtual collectible cards ("Campus Collector"), including exchanging duplicate cards for pulses;

add your own memories (text and photos) to it.

We may add, change, or remove features at any time, and we do not guarantee that any specific feature will remain available.

2. Eligibility and Accounts

from which, under the General Data Protection Regulation ("GDPR") as implemented in the Netherlands, a person may consent to the processing of their own personal data without authorisation from a parent or guardian. If you are 16 or 17 you have not yet reached the age of majority in the Netherlands, and you confirm that your parent or legal guardian permits you to enter into these Terms. An account cannot be created if the date of birth you give shows you are under 16. You also confirm at that point that you have read and accept these Terms and the Privacy Policy, and we record that against your account.

for one purpose: to check whether you meet the minimum age for the Service and for any individual event that sets one. It is stored separately from your public profile and no other user can see it. Your age for an event is measured on the date of that event, not on the day you buy — so if you turn 18 before the event, you may attend it.

alcohol is served). If you are below it you cannot sign up, and the event shows an age badge explaining why. If you meet it, the restriction is not shown to you at all. Your date of birth itself is never disclosed to the Organizer — only whether you qualify. This is not identity verification: the age you gave is your own declaration, we do not check it against any document, and the Organizer remains responsible for checking identification at the door, which is their legal obligation under the Alcoholwet, not ours.

keeping your login credentials confidential. You are responsible for all activity that occurs under your account, whether or not authorized by you, except to the extent caused by our own breach of these Terms.

use of your account.

hogeschool — based on your registration or verified email domain, and you may update this if you change or leave an institution. Some features may be limited to users affiliated with a particular institution.

is used by someone under the eligible age, or is created to evade a prior suspension.

3. Acceptable Use

When using the Service, you agree not to:

sexually explicit, or that infringes another person's rights (including privacy and intellectual property rights);

with an institution, community, or event organizer;

or unlawful, or that violates the applicable institution's rules;

including generating, forging, duplicating, or reselling QR ticket codes outside the Service;

by mock-location software or any other means. A self check-in states that you are present; making that statement falsely is a breach of these Terms whatever the tool used;

reviews, or activity to earn pulses, cards, or streaks you have not genuinely earned;

operation, or attempt to gain unauthorized access to other users' accounts or to our systems;

events, or claim rewards.

We may remove content, cancel registrations, or suspend accounts that violate this section, at our reasonable discretion.

4. Communities and Hosting Events

Most events on UniPulse are hosted by student communities, and we may also admit other organizers — a festival, a venue, a company, or a foundation. The rules below apply to every Organizer in the same way, whether or not they are a student body. A community has an owner, who may grant roles — such as Event creator, Announcer, Poster, or Invite manager — to other members so that they can help run the community and its events. Each event additionally has its own committee: the members chosen to manage that specific event. In these Terms, "committee" always refers to an event committee, not to a community-wide body.

If you host or help manage an event through the Service (together, the "Organizer"), you additionally agree that:

legality, compliance with venue and institution rules, and delivery as described to attendees;

location, price, capacity, and any ticket options) must be accurate and kept up to date;

through the Service, including admitting attendees who present a valid QR code;

themselves in from their own tickets and no QR codes are issued for it. Choosing it does not change your responsibility for who you admit, and attendees who cannot or do not check in are still entitled to attend the event they registered for;

routing, and check-in — we are not a party to, and do not organize, supervise, or guarantee, any event listed by an Organizer;

including consumer-protection and safety obligations and any minimum age that applies to it, and you are responsible for any tax, including VAT, due on the ticket revenue you receive as the seller of the ticket — UniPulse is responsible only for tax on its own service fees;

UniPulse you act on behalf of one, in a role that community has given you;

name, KvK number and address, declared that it acts in a business or professional capacity, agreed that we may recover refunds we advance on its behalf, and completed identity verification with our payment provider. Until then, only free events can be offered;

governs everything about selling tickets** — fees, payout timing, refunds, chargebacks, and what may be changed after tickets have sold. Those rules prevail over these Terms where the two differ on those subjects;

check identification at the door yourself;

reasonably believe the event misrepresents itself, poses a safety risk, or violates these Terms. Where we do, we will tell you why in writing.

4.1 Closing a community

A community's owner can ask us to close it, from Manage → Close this community. It is a request rather than a button, and it is worth explaining why: a community is not a single record. It owns its events, and those events own tickets people paid for, refund windows that may still be open, and payouts that may not have been sent yet. Handing one control the power to erase all of that — to whoever holds the owner role in a year when boards change every September — is not a control we are willing to build.

So the request reaches us, we check what is still outstanding, and we close the community by hand. We will normally do so within 30 days, and we will tell you what we did. You can withdraw the request at any time before then, and only one request can be open at a time.

What closing a community does not do is undo what it sold. Where the community has ever sold a ticket:

Article 35a of the Turnover Tax Act require the invoices and the transactions behind them to be kept for seven years, counted from the end of the financial year they fall in. That obligation is the Organizer's as much as ours, and it is not waived by closing an account;

chargeback a bank later raises, does not lapse because the seller has gone. Where money is still owed to a buyer, or to us for a refund we advanced on the community's behalf, the closure does not settle it — see Selling tickets on UniPulse;

attended them.** Their record of what they did is theirs, not the community's.

We will not close a community while it has an event that has not yet taken place, a refund window that is still open, or a payout that has not been settled. If any of those apply we will say so and tell you when it can be done instead. A community that never sold a ticket has none of these complications and can simply be removed.

5. Payments, Fees, Payouts, and Refunds

5.1 Who sells you the ticket

The Organizer is the seller. UniPulse is not.

When you buy a ticket through the Service, your contract is with the community running the event — not with us. That community's registered name, KvK number and registered address are shown to you on the checkout screen before you pay, and repeated on your emailed receipt.

The Organizer is responsible for the event taking place as described, for honouring your ticket, for any VAT on the ticket price, and for refunds owed to you. UniPulse is responsible for the app, for presenting the information above accurately, for routing your payment, for delivering the ticket you paid for, and for operating the refund mechanism described below.

We are not the organiser of any event and are not a party to your contract with the Organizer.

5.2 Payment processing

Ticket payments are processed by Stripe Payments Europe, Limited, a licensed payment institution. The charge is created on the Organizer's own Stripe account, so Stripe's name for that Organizer is what appears in your banking app and on your statement. By paying through the Service you also accept Stripe's applicable terms. We never receive or store your full card or bank details.

5.3 What you pay

The price you see is the price you pay. UniPulse adds no booking fee, no service charge and no payment surcharge on top of the ticket price. Our fee comes out of the Organizer's share.

5.4 Our fees to Organizers

For each paid ticket, UniPulse charges the Organizer a service fee: a fixed base amount plus a percentage of the ticket price. The rate that applies to an event is the rate in effect when that event was created, and it is frozen for that event even if we later change our standard fees. Stripe's processing fee is included in that service fee. When a ticket is refunded for a reason on the Organizer's side, UniPulse returns its service fee to the Organizer minus the processing cost, as set out in the rules for selling tickets.

The full rules for Organizers are in Selling tickets on UniPulse.

5.5 Payout timing

An Organizer is paid seven days after their event ends. Until then the ticket money is held in the Organizer's own Stripe account and cannot be withdrawn.

This is deliberate and it exists for your benefit: it means that when a refund is owed, it is paid out of the ticket money itself, rather than depending on an Organizer having kept it aside.

Once we release a payout, how long it takes to reach the Organizer's bank is Stripe's own processing time, which we do not control and which can be longer for a newly verified account.

5.6 Right of withdrawal

The standard 14-day right of withdrawal for online purchases does not apply to a ticket for an event on a fixed date. This is the exception in Art. 6:230p onder e of the Dutch Civil Code (Art. 16(l) of Directive 2011/83/EU) for services relating to leisure activities with a specific date of performance.

We tell you this on the checkout screen before you are bound, as Art. 6:230m lid 1 onder k of the Dutch Civil Code requires, and again in your receipt. It does not affect any of the refunds in 5.7.

5.7 Refunds

You are entitled to a full refund — the ticket price, any add-ons, and our service fee — when:

attend. You may refund yourself in the app until the new start time;

You are not entitled to a refund simply because you can no longer attend, have changed your mind, are unwell, or did not enjoy the event. An Organizer may choose to refund you in those circumstances, but is not obliged to.

Refunds are made per attendee, to the payment method used. Nothing in these Terms limits a refund you are entitled to under mandatory consumer law, and any term that purported to do so would have no effect (Art. 6:236 onder b of the Dutch Civil Code).

Where an Organizer invokes force majeure, that may excuse them from paying you compensation, but it does not entitle anyone to keep the ticket price for an event that did not take place.

We will not substitute a voucher for a refund. If an Organizer offers you one, you are free to accept it and equally free to insist on money.

The full detail is in our Refund Policy, which forms part of these Terms.

5.8 Changes an Organizer may make

Once a paid ticket has been sold for an event, the Organizer cannot change the price, the age requirement, or whether the event is paid, and cannot reduce capacity below the number of tickets already sold. An event can never be moved to an earlier time. An Organizer may move the date, time or venue up until the event starts, but doing so notifies every ticket holder and gives each of them the refund right in 5.7.

5.9 Changes to fees

We may change our standard fees on at least 15 days' notice to Organizers. A change only ever applies to events created after it takes effect.

6. Pulses, Cards, Streaks, and Other Virtual Items

Pulses, activity streaks, collectible cards, and any other virtual items or rewards earned through the Service ("Virtual Items"):

transferred, sold, or traded outside the Service (exchanging duplicate cards for pulses within the Service is not a cash transaction and confers no monetary rights);

Service only, and remain our property at all times;

correct errors, prevent abuse, or if we discontinue the relevant feature;

check-in, the attendance reward and the ability to review that event are available only if you checked in while you were there. The event still appears on your timeline either way;

7. User Content

"User Content" means any photo, memory, review, message, event update, question, poll, or other material you submit through the Service.

worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display it only as far as is necessary to operate the Service and to show it to the people it is intended for — for example, an event photo you upload as an Organizer appearing in the feed, or a review you write being shown to that event's Organizer and counted in the event's rating. Reviews are therefore not private to you. What is private stays private: the memories, photos, and notes you add to your personal timeline are visible only to you, are not shown to other users or to Organizers, and are not used for marketing or promotion. We will not use any of your User Content to promote UniPulse without asking your permission first.

all rights necessary to post it. Do not post content depicting other identifiable people without their consent.

and may retain copies where required for legal, safety, or dispute resolution purposes.

remove reviews that we reasonably determine are fraudulent, incentivized outside the platform's own reward system, or abusive.

7A. Reporting Content, and Our Decisions

Anyone — you do not need an account — can report content or an event on the Service that they believe is illegal or breaches these Terms. In the app, use the Report link at the bottom of any event or community page. Otherwise email info@unipulse.nl with a link and a description of the problem.

We confirm every report by email, a person reviews it, and we tell you what we decided either way. We do not tell the organiser who reported them.

If we remove your content, cancel your event, or suspend your account, we will tell you what we did, why, and how to challenge it. That is your right under Article 17 of the EU Digital Services Act, and we give it to you whether or not you ask.

If you disagree with a decision, reply to us first. You can also take it to a Dutch court, or to the ACM as the Dutch Digital Services Coordinator.

8. Privacy

Our collection and use of personal data in connection with the Service is described in our Privacy Policy, which explains what data we collect (including account data, the location data used for the event map and for self check-in, photos, and payment-related data), the legal bases we rely on under the GDPR, and your rights as a data subject. By using the Service, you acknowledge that Privacy Policy.

9. Third-Party Services

The Service relies on third-party providers, including our database and hosting provider Supabase, Inc., mapping providers, push-notification providers, and the Payment Provider. These providers have their own terms and privacy practices, which are not controlled by us. We are not responsible for the availability or conduct of third-party services.

10. Intellectual Property

The Service, including its software, design, logos, and branding (but excluding User Content and event-specific content provided by Organizers), is owned by us or our licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without our prior written consent.

11. What We Are and Are Not Responsible For

The Service itself. We work to keep UniPulse available and working correctly, but we do not promise that it will be uninterrupted, free of errors, or available at any particular moment. Features may change or be withdrawn (see Section 1). None of this affects the rights you have by law where the Service does not do what you may reasonably expect of it.

Events. UniPulse lists events; it does not run them. The Organizer decides what an event is, whether it goes ahead, and what happens there, and the contract for a ticket is between you and that Organizer. We are not responsible for an event that is cancelled, moved, different from its description, or unpleasant — nor for injury, damage, or loss occurring at one. Sections 5 and 14 set out what we do when an event is cancelled or moved: your money comes back.

Other people. We are not responsible for what other users, communities, or Organizers do, on the Service or away from it.

12. Limits on Our Liability

Two things always hold, whatever else this section says:

includes liability for death or personal injury, for fraud, and for damage caused by our own intent or deliberate recklessness (Art. 6:248 Dutch Civil Code).

sign away and we cannot ask you to.

If you use UniPulse as a consumer — as an attendee, or as a student using the app for yourself — our liability is what Dutch law provides. We do not cap it at a fixed amount. What we do exclude, so far as the law permits, is indirect and consequential loss: lost profit, lost data, missed opportunity, and similar knock-on effects rather than the direct harm itself.

If you use UniPulse in the course of a business or organisation — as a community, an Organizer, or a committee member acting for one — our total liability for any claim, or for connected claims together, is limited to the higher of the service fees we charged you in the twelve months before the claim arose, or €500. This limit does not apply in the two cases named at the top of this section.

It also has nothing to do with your ticket revenue. That money is never ours and we never hold it — it sits in your own account with the Payment Provider from the moment it is paid (Section 5). Releasing it to your bank is an obligation we owe you, not a claim for damages, and no cap applies to it.

We are not liable for indirect or consequential loss in either case, so far as the law permits.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your User Content, or an event you host, except to the extent caused by our own breach of these Terms or applicable law.

14. Suspension and Termination

through the app or by contacting us.

where reasonably practicable, if you breach these Terms, if required by law, or if we discontinue the Service.

Section 5 (for payments, fees, and refunds already incurred), Section 6 (Virtual Items), Section 7 (User Content), Sections 11–13 (disclaimers, liability, indemnity), and Section 16 (governing law and disputes) — will survive.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by email before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. If you are a consumer, mandatory consumer protection laws of your country of residence may also apply and are not affected by this clause. Any dispute not resolved informally shall be submitted to the competent court in The Hague, the Netherlands, without prejudice to any mandatory right you have to bring proceedings in your country of residence.

17. Miscellaneous

provisions remain in full effect.

agreement between you and us regarding the Service.

sale of assets; you may not assign your rights under these Terms without our consent.

18. Contact

Questions about these Terms can be sent to info@unipulse.nl or by post to Bosboom-Toussaintplein 261, 2624 DR Delft.