Refund Policy

Version: 2026-08-10

This explains when you get your money back for a ticket bought through UniPulse, and how. It is written to be read, not to be survived — if anything below is unclear, email info@unipulse.nl and we will sort it out.

Who you bought from

The organiser sells you the ticket. UniPulse does not.

When you buy a ticket, your contract is with the student association, university body or venue running the event. Their registered name and KvK number are shown on the checkout screen before you pay, and on your emailed receipt.

UniPulse provides the app, the checkout and the payment routing. That means the organiser owes you the event — but it also means we hold the ticket money until seven days after the event, so that when a refund is owed we can actually pay it rather than asking the organiser to send it back.

The short version

"Everything" means everything: the ticket price, any add-ons, and UniPulse's service fee. You are never left out of pocket for a refund that is owed to you.

There is no 14-day cooling-off period

Buying online usually gives you 14 days to change your mind. Tickets to events on a fixed date are an exception, under art. 6:230p onder e of the Dutch Civil Code (art. 16(l) of the EU Consumer Rights Directive).

The reasoning is not arbitrary: an organiser books a venue and orders drinks for the number of people who bought tickets. If everyone could cancel up to 14 days before, nobody could plan an event.

We tell you this before you pay, on the checkout screen, and again in your receipt. That disclosure is what makes the exception apply.

It does not affect anything else on this page. A cancelled event is still refunded in full.

When the event is cancelled

You get everything back, automatically. You do not need to ask.

This is true even when the cancellation was not the organiser's fault — a storm, a venue fire, a national emergency. In Dutch law, force majeure (overmacht) excuses an organiser from paying you compensation; it does not let them keep the ticket money for an event that did not happen.

The refund goes back to the way you paid. iDEAL usually arrives within a few working days; card refunds can take up to ten, depending on your bank.

We will never give you a voucher instead of money. If an organiser offers one, you are free to accept it, but you are never obliged to.

When the event moves

If the organiser changes the date, the start time, or the location, we email you and send you a notification saying exactly what changed.

From that moment you can refund your ticket yourself in the app, in one tap, right up until the new start time. You get everything back.

If the new arrangement still works for you, do nothing — your existing ticket stays valid.

Two things an organiser can never do:

• move an event earlier. You planned around the time you were sold, so this

is blocked outright;

• change the price, or add an age requirement, after tickets have sold.

If an organiser needs to make a change that big, they have to cancel and republish — which refunds everyone first.

When you just can't come

There is no refund for this, and we would rather say so plainly than bury it. An organiser books a venue and orders drinks for the number of people who bought tickets, and that is the whole reason the rule exists.

It is still worth asking the organiser. They can refund any ticket for their own event, for any reason, straight from their dashboard — and many will if you give them enough notice to resell your place. Their contact details are on the event page. We cannot make them, and neither can you, but it costs nothing to ask.

Some organisers choose to be more generous than the law requires. If an event has a flexible cancellation policy, it says so on the event page before you buy.

Age-restricted events

Some events are 18+. If you are under the minimum age you cannot buy a ticket, and you will see an age badge on the event explaining why. If you are old enough, you will not see anything at all.

Your age is worked out on the date of the event, so if you turn 18 the week before the party, you can go to the party.

If you somehow end up with a ticket to an event you are too young for, you get a full refund.

The organiser also checks ID at the door. That is their legal duty, and our age setting does not replace it.

If your ticket doesn't work

If you paid and no ticket appeared, our systems notice within fifteen minutes and refund you automatically. If you were turned away at the door with a valid ticket, email us — that is a full refund and we will chase the organiser ourselves.

If you paid by card and something is wrong

You can always ask your bank for a chargeback. Please email us first: we can usually fix it faster than a bank can, and a chargeback against a small student association is a heavy instrument for what is often a misunderstanding.

If you attended an event and then charge it back, the organiser can show the check-in record of your ticket being scanned at the door.

How to ask

1. In the app — open the event, and if a refund is available you will see a Refund button. This is instant. 2. Ask the organiser — their contact details are on the event page. They can refund any ticket for their own event. 3. Email us at info@unipulse.nl with your ticket number. We will answer within two working days.

If we ever refuse a refund you believe you are owed, tell us why you disagree. If you are still unhappy, you can take it up with the Dutch consumer authority ACM ConsuWijzer (consuwijzer.nl), or through the EU's online dispute resolution platform. We would much rather it never got that far.

This policy summarises rights you have under Dutch and EU law. It cannot take any of them away, and where it is less generous than the law, the law wins.