Selling tickets on UniPulse

The rules, in plain language. Version 2026-10-07.

This is what you are agreeing to when your community sells tickets through UniPulse. There is nothing to sign and no contract to print — but these rules do apply, so it is worth ten minutes of your time. If anything here is unclear or seems unfair, email info@unipulse.nl and tell us. We would rather change a rule than have you find out about it the hard way.

Alongside this sit our Terms of Service, which apply to everyone. Where the two differ on something about selling tickets, this page is the one that counts.

The one thing to take away

You are the seller. When a student buys a ticket to your event, their contract is with you — your association, your KvK number — not with us.

That means:

• you owe them the event;
• you owe them a refund when one is due;
• the VAT on the ticket price is yours to declare;
• your registered name, KvK number and address are shown to them before they

pay, and on their receipt.

We provide the app, the listing, the checkout and the payment routing. We are the middleman. We are not the organiser of your event and we are not part of your contract with your attendees.

If that is not the arrangement you want, don't sell tickets through UniPulse — free events are always open to you.

Before you can sell

You need to:

• be registered with the KvK, and give us your registered name, KvK number and

address;

• act in a business or professional capacity. A private individual can't sell

tickets here;

• give us your VAT number if you have one. Plenty of associations are

VAT-exempt or use the KOR and genuinely have none — leave it blank, that's fine;

• have someone who can act for the association do the setup;
• complete identity verification with Stripe, our payment provider.

Keep those details accurate. They appear on every buyer's receipt, and a wrong one is a real problem — legally, a buyer has to be told who they are buying from, and if they weren't told correctly, the sale can be challenged.

We may pause your ticket sales if we have good reason to think any of it is untrue.

Your event is yours

You are responsible for the event: that it happens, that it's safe, that it's legal, that you have the venue and any permits you need, and that it matches what you advertised.

Concretely:

• describe it accurately — date, time, place, price, capacity, what's included,

and any age requirement;

• honour every valid ticket;
• check ID at the door. If you serve alcohol, refusing under-18s is your

legal duty under the Alcoholwet. Our 18+ setting stops an under-age account buying a ticket, but it is a self-declared birthday, not identity verification. It does not get you off the hook;

• don't sell tickets to an event you don't intend to hold.

The money

Where it goes

Attendees pay you, through Stripe, into a Stripe account that belongs to your association. We never hold your money in our own account.

From each ticket:

You see the exact split in the app before you publish a paid event, and again on your payout statement afterwards.

Our fee

A fixed base amount plus a percentage of the ticket price. The rate is locked to the rate in force when you created the event — if we change our standard fees later, your existing events keep their old rate for their whole life.

If we change our standard fees, we tell you at least 15 days beforehand, and the change only affects events you create after it starts.

Our fee is a service to your association, so it carries 21% Dutch VAT. We send you an invoice for it; if your association can deduct VAT, you can deduct that.

Stripe's fee

Included in our fee. Stripe charges a processing fee on every payment, and we pay it out of our service fee. You pay nothing on top of it when you sell a ticket.

Except when a ticket is refunded. Stripe keeps its fee even when a payment is refunded. When the refund happens because of something on your side — you cancelled, you moved the event, the event didn't happen, or you chose to refund someone — we give our service fee back to you minus that processing cost, so that cost stays with you. The attendee still gets everything they paid.

For a refund we count the processing cost at a fixed rate: €0.29 for iDEAL, €0.35 for Bancontact, and 1.5% + €0.25 for a card. You see the exact amount before you confirm a refund. When a refund is our fault — a payment that went wrong on our side, or someone charged twice — we carry that cost.

When you get paid

Seven days after your event ends.

Until then your money sits in your own Stripe account and we hold the payout.

We know that's slower than you'd like, so here is the honest reason: it means anyone entitled to a refund gets paid out of the ticket money itself. Without that gap we'd have to come back to you for money you'd already spent on the venue — and that conversation goes badly for everyone.

A payout waits longer if:

• you changed the date, time or venue, and the refund window that opened hasn't

closed yet;

• a payment for the event is being disputed with a bank;
• your Stripe account can't receive payouts yet.

The app tells you which one it is.

Because Stripe won't hold money indefinitely, paid tickets can go on sale at most 60 days before the event.

Refunds

Most of this is decided by Dutch consumer law, not by us. What your attendees see is the Refund Policy.

When someone gets their money back

• you cancel the event;
• the event doesn't go ahead;
• you move the date, time or location and they no longer want to come.

These aren't negotiable, and a "no refunds under any circumstances" rule would simply be void against a consumer. Force majeure doesn't change it either: if the venue floods, you're excused from paying compensation, but the ticket money still goes back.

When they don't

If they just can't come, changed their mind, are ill, or have an exam. Tickets to an event on a fixed date have no 14-day cooling-off period, and we tell every buyer that before they pay.

You can still refund them if you want to. Any ticket, any reason, one tap in your dashboard. It comes out of your ticket money. Plenty of hosts will do this when someone gives enough notice to resell the place, and that's entirely your call.

Changing an event after tickets have sold

Once someone has paid:

• you can't change the price, the age requirement, or whether it's paid, and

you can't cut capacity below what you've already sold;

• you can never move an event earlier. People planned around the time you

sold them;

• you can move the date, start time, end time or venue up until the event

starts. Every ticket holder is told, and each of them can get a full refund until the new start time. Your payout waits until that window closes;

• once the event has started, nothing changes.

Need a different price or a different concept? Cancel and republish. Everyone is refunded and can rebook.

Chargebacks

A chargeback is a buyer asking their bank to reverse a payment. Because you're the seller and the charge sits on your account, it comes out of your account, plus a fee Stripe charges for handling it.

We tell you as soon as one opens and give you everything we hold — most usefully the check-in record showing the ticket was scanned at your door. You decide how to respond and we'll help you write it.

The best defence is describing your event accurately and actually holding it. And iDEAL payments can't be charged back at all, which is a good reason to let people pay that way.

Two things we do need you to confirm

Everything above applies because you're using the platform — you don't sign it. These two are different, and you'll be asked them directly during setup:

1. That your association sells tickets in a business or professional capacity. We have to state this to buyers, based on what you tell us. It decides which consumer rights apply to your sales, so it isn't something we can assume on your behalf.

2. That we may recover money we've refunded on your behalf. If we refund an attendee and there isn't enough of your ticket money left to cover it, we may take it from your Stripe balance or invoice you for it. Our payment provider requires your explicit agreement before we can do that at all.

In practice the second one almost never bites, precisely because we hold your payout for seven days. It matters for the rare case where it isn't enough — a big cancellation after a payout has already gone out, for instance.

If we ever do need to recover money, the order is: your remaining Stripe balance, then a debit of your Stripe account, then an invoice payable in 14 days. We'll tell you before we do it, unless it's a refund the law gives us no discretion over.

If things go wrong between us

We may pause or restrict your ticket sales if we reasonably believe your event is fraudulent, unlawful or unsafe; your legal details are wrong; your Stripe account is restricted; you have unresolved refunds or debts to us; or you have seriously broken these rules.

We will always tell you why, in writing. That's your right under EU platform rules, and we'd do it anyway.

We may stop working with you on 30 days' written notice, with reasons. Either of us can walk away immediately if the other does something seriously wrong. Money owed to attendees is still owed; money owed to you is still paid.

If we change these rules, you get at least 15 days' notice — longer if you'd need to change how you work. Don't agree with a change? Stop selling tickets before it takes effect.

How events get ranked

We don't sell placement in the ordinary feed or search. The feed is ordered by what's relevant to each student: how close the event is, how soon, their university and faculty, their interests, and how popular it is.

You can't pay for a better spot. We're saying it out loud rather than leaving it unsaid, because EU platform rules require us to be straight about how ranking works.

Data

You get the registration and check-in data for your own events, plus the statistics in the app. That's personal data about real students: handle it under the GDPR, and don't use their details to market to them without a proper basis.

We keep transaction records for seven years, because Dutch tax law requires it.

Liability

We're liable to you for our own failures, up to the total service fees you've paid us in the twelve months before the claim.

We're not liable for your event, your attendees, or your compliance. If someone claims against us because of your event or because you broke these rules, you cover us — unless we caused it.

Nothing here removes liability that can't legally be removed.

Law, and arguing

Dutch law. Disputes go to the competent court in Den Haag.

Before that, please just email info@unipulse.nl. Almost everything turns out to be a misunderstanding about timing, and we'd much rather fix it than argue about it.